Frequently asked questions
How is my order shipped?
Shipping carrier is based on the zip code. The shipping carrier will be provided once tracking information is available. It is important that you provide a valid shipping address where a signature will be required upon delivery.
What paper stocks do you offer?
What are your oder methods?
If you already have your print-ready files, you may upload your files or send a CD in the mail, and choose to receive a proof. If you have not yet designed your files, you may design using our free available designer tools, and get an instant online proof. We also offer Design Services for those looking to have their designs created by a graphic design specialist.
Why was my order cancelled?
We allow our customers 3 attempts to submit the order correctly, otherwise the order is canceled. Files that have a low resolution and incorrect file format will be canceled after the 2nd unsuccessful attempt. We cancel the order so there is no confusion with printing the wrong files. We then ask you to place a new order.