FAQ  

Frequently asked questions

How is my order shipped?

Shipping carrier is based on the zip code. The shipping carrier will be provided once tracking information is available. It is important that you provide a valid shipping address where a signature will be required upon delivery.



What paper stocks do you offer?

We offer the following stocks: 38 pt. Trifecta Black with Velvet Finish 38 pt. Trifecta Red with Velvet Finish 35 pt. Trifecta Pearl with Kanvas Texture 24 pt. Trifecta Green with Velvet Finish 16 pt. Premium Matte Cover 14 pt. Gloss Cover 14 pt. Uncoated Cover 100 lb. Recycled Matte Cover 100 lb. Gloss Cover 100 lb. Gloss Book 80 lb. Gloss Book 80 lb. Recycled Matte Text 70 lb. Opaque Smooth White 60 lb. Gloss Label with UV Coating



What are your oder methods?

If you already have your print-ready files, you may upload your files or send a CD in the mail, and choose to receive a proof. If you have not yet designed your files, you may design using our free available designer tools, and get an instant online proof. We also offer Design Services for those looking to have their designs created by a graphic design specialist.



Why was my order cancelled?

We allow our customers 3 attempts to submit the order correctly, otherwise the order is canceled. Files that have a low resolution and incorrect file format will be canceled after the 2nd unsuccessful attempt. We cancel the order so there is no confusion with printing the wrong files. We then ask you to place a new order.